Customer Testimonials
Very knowledgeable and Friendly.
Nathan (the salesperson) was very helpful and understanding of our needs and preferences. The dealership helped us choose an option suitable for our family. We needed a car sooner than later and they delivered within a short span of time. Thank you Douglass Mazda!
Amazing staff, very clean and well put with amazing options, nate and autumn were so kind and helpful during the whole process, definitely reccomend!
The interest rates are to high, but the customer service is phenomenal.
I asked for a time of day that the service could be performed while I waited. The total duration of the service was about 1 hour that I was pleased with.
The service staff was understanding and super helpful with great communication
Everything was great. One of best services ever
Bought our first family car with the help of Joseph. He was so helpful in working with us, answering all our questions and working with our budget. Great experience!
Conroe, was booked up and we wanted to see more about your location.
Very prompt in response, and they take of any Volkswagen customers irrespective of which dealer we get the car from. That's really impressive
The whole team did everything they could do for a great outcome during an unforeseen vehicle issue. Our family is very happy and grateful for Angie, Chris, and their GM
My husband and I enjoyed our buying experience from Douglass Volkswagen immensely! Millers was wonderful and helped us identify the perfect car for our growing family. We would buy from here again for sure!
Great service from the mechanics and my initial impressions.
Dane and Peter made the entire process of finding the right car and buying it super easy and enjoyable.
Easily the best vehicle buying experience we have had. Shout out to Kenneth Frank for making everything so simple. He knows the vehicles from front to back. Told him exactly what we were after and what we wanted to spend, he then showed us a few models that fit the bill. We made our choice. Paperwork took less than 30 minutes and we were out the door. Thanks again for getting us into a new vehicle that’s going to make road trips easier with our new baby that’s on the way!!!!
Customer Service Department was so courteous
Welcoming environment and personnel; prompt and quality serviced provided.
A+ grade for Kenneth Frank at Douglass Volkswagen! Ken made my car buying experience an absolute pleasure! I walked into Douglass Volkswagen feeling discouraged after having been to another dealership that didn't have what I wanted yet still tried to push me into a sale. Ken, however, was easy going. He greeted me warmly and put me at ease right away. He had already pulled the car I was interested in because we were from Houston, so there was NO waiting to test drive. He didn't even need my driver's license upfront. He showed us a nice ...
Angie is the best!
Miller was awesome!!!! Made sure to get me in my vehicle the same day. They have outstanding customer service. I highly recommend going here to get your next vehicle.
The customer service was phenomenal. I didn’t feel pushed or rushed. It seemed like every car that I wanted was out of my expected price range. This didn’t stop Miller or his team from helping me. I’ve had many salesmen brush me off after they couldn’t get what “they” wanted. Great service, great people!
Great team, made us feel at home and confident in our purchase. The vehicle was in immaculate condition and the entire process was smooth and easy.
I had a great experience purchasing my 2024 VW Atlas! My salesman, Peter went above and beyond to make sure I could see (he pulled each car out) and compare each car options I was interested in. He wasn’t a “pushy” salesman at all and let the car (that’ I love!) speak for its self. I highly recommend this dealership and Peter for your first or next VW purchase. This was my first VW purchase.
Very professional loved it
Square deal class A My blessings and gratitude to this car dealership for helping me change my life! Extra Thanks to managers Miller * Dane
Very satisfied.
Great service.
Very well pleased with your service...
This was a good experience, there was not game playing. I said I wanted more for my car and they did. Plus by time I added up that I will probably need tires and batteries. But they through in free Sirius for 3 months, free oil change up to 30,000. Good thing, my car payment only went up $35 and my insurance dropped due to the new safety features. So both of us were happy and Angie was great and explained all the new bells and whistles along with getting my phone paired and loading up Apple play Oh, and Mr Grumpy the ...
I have bought 4 cars from the Douglass Auto Group and it's always a great experience. The service department goes above and beyond, has great customer service and it's always a pleasure working with Chris!
Truly Home of the Nice Guys! Everyone we saw even in passing was nice and friendly. We felt like everyone listened to us.
Pleasure to work with
I was very pleased with the staff and service
We had an outstanding experience working with Peter when purchasing our Volkswagen Atlas. His communication was top-notch, ensuring a seamless process from start to finish. Peter's friendly demeanor and professionalism made the car-buying journey enjoyable and stress-free. He was incredibly easy to work with, addressing our concerns promptly and guiding us through every step. His knowledge and expertise were evident, making us confident in our decision. If you're in the market for a new car and value excellent customer service, Peter is the go-to person. Highly recommend!
Just had a wonderful and quick experience with our first atlas purchase! I normally hate car shopping but Angie and Eli made it fast and painless!! Definitely getting our next car at Douglas VW!!
Highly recommend buying a vehicle here. Just purchased a 2024 VW Taos and the salesman Peter Royall was so friendly and helpful and not pushy like most car dealerships. He was also very knowledgeable about the vehicle I was purchasing and answered all our questions. The GM Dane Goddard was also very friendly and not pushy when he came out to talk to us and helped get us a good deal.
Great customer service
Jose is a great salesman. We enjoyed the low key, no pressure, friendly service. Works highly recommend.
Staff is friendly and service is prompt and thorough
Communication was good at first. Was told the car would be ready on Tues. It wasn't and never heard any updates. Had to ask about it. Then told it would be first thing in the morning on Wed. Never heard anything and had to reach out again midday Wed
Quick and easy oil change on a Saturday morning, came in without an appointment and left with no issues.
Our experience really centers around Ken Frank. My profession took me from Georgetown, Tx to College Station for a loan closing. What began as a business transaction ended in us just checking out vehicles there in the area. Never was a Volkswagen on our radar. As we were looking at options online during lunch, a kind waitress suggested that we just ride in a Volkswagen. As luck would have it, a dealership was on our way as we began to drive through Bryan. We stopped. Began walking the lot. A few minutes later, Ken came out. After spending about an ...
Service department is outstanding and very accommodating to our schedule. Chris kept me informed throughout the process of the replacement of the water pump in our 2017 VW Jetta including getting the approval on the APEX warranty. Douglass VW will always be our service group of choice for any issues with the Jetta. Thank you to everyone!
Im not sure if it was a management change but this time around It was beyond I expected . Really awesome Job!!
This has been the Very best experience I’ve ever had buying a car. Douglas Volkswagen is top notch in every area. Honesty, integrity, work hard for their customers. The first dealership I’ve dealt with that won’t take advantage. I felt like they cared from the first day I walked in and they do, very professional. They took an impossible situation and made it work. I will forever buy my cars through Douglas Volkswagen. So many perks on top of everything the dealership already does for their customers. If you’re looking for the very best honest dealership, ...
Great deals at the lot
Experience was fast and efficient did not have an appointment still was in and out withing an hr i spoke with the same girl on the girl that helped me at the desk she was very professional and made the experience a great one
Angie was my saleswoman, and we worked directly with her and GM Dane Goddard for the purchase of this vehicle. They were both gracious, courteous, and extremely professional. The level of customer service you do not expect from a car dealership these days.
Good service, very fast
I'm from Germany and I know all about my vdubs! I've been a loyal Volkswagen purchaser and driver ever since I had a license 15 years ago. I had some issues after purchasing a car from Douglas Volkswagen and contacted the dealership to help resolved those issues. The dealership went above and beyond to help me resolve those issues. The car I purchased is equipped with all the bells and whistles that make driving exciting and exhilarating!! Not to mention the color I was able to choose from is quite rare and stands out from all the other cars ...
Kenneth was hands down one of the best salesmen I have dealt with. He didn't try to force me into anything , he didn't talk my ear off about useless information. He just let me test drive the cars , gave me details about features. Deffinatly recommend anyone to give him a chance !
Amazing dealership!! Super friendly and helpful staff!
Angie was able to find the trim and color of Jetta that I was looking for, and get it here in short order.
My experience with Douglas Volkswagen has been the best I have experienced when buying a car. Peter, our Sales Manager, has been nothing short of a saint. He listened to my needs, my problematics and came up for a perfect solution. He never gave up and my situation is far from an easy sale but he persevere and I left with my beautiful new car. So don’t wait and go see Peter. He gave the same service to my daughter and son in law a few months ago when their car gave up on them. Peter listen and finds ...
Jose, Travis, and Miller were all fantastic to work with, got us a great deal on our trade in and into a beautiful new VW iD.4. Couldn't be happier! 😊
Always reliable and efficient.
Ken & Brady (sales team) and Eli from Finances are outstanding, they work with you and your time availability to make sure you can finish your purchase in the best way possible even if that means afterhours for them. They are willing to get you the best deal possible and won't stop until you are happy with the numbers. We will be recurrent buyers for sure. Thank you "nice guys" 🙂
Peter and his team were amazing and so kind during the sale, they were very open about the options that were available to me as a customer. They were very approachable 10/10, highly recommend going there
Everyone was super nice and professional.
I had the pleasure of working with Peter Royal and the finance team at Douglass Volkswagon. From the very beginning, Peter was friendly, transparent, and informative. He had great knowledge in the vehicle he was selling me. The whole team at Douglass Volkswagon provided exceptional customer service. Effective teamwork and collaboration among the team ensured a smooth and seamless car buying experience. Top notch and highly recommended!
I had the pleasure of visiting Douglass VW late Friday night to look at a car, and despite the closing time, our salesman Peter went above and beyond to assist us in seeing a Jetta. Recognizing the late hour, we agreed to return the next day to finalize the deal. Peter and his team exhibited exceptional kindness and professionalism, ensuring that every step was taken to guarantee our utmost satisfaction with our new Jetta. The overall experience was remarkable, and we are genuinely impressed by the remarkable value we received during our visit and subsequent purchase. Thank you Peter for ...
Mark was super helpful and friendly to work with for my 2022 VW Taos. Additionally, the rest of the staff were super quick with getting my paperwork processed and got me on my way!
Absolutely amazing! Everything I could wish for! Kristen was the best and very understanding!
Super positive experience! Special mentioning goes out to our sales person Angie!
Thank you Douglass Volkswagen for such a quick and easy process! Miller Aldrich thank you for your patience and willingness to find the car that met all my wants, but most importantly for being kind and honest!
peter was amazing! very friendly and helpful! made my first car buying experience fun and easy!
Angie was absolutely wonderful! Everyone made the process very easy and enjoyable. Chris in Service is very nice and really helped me in every way possible!
I’ve been with Volkswagen for about 3 years now and they have never failed to meet my needs as a customer. Miller has done a fantastic job as my salesman with finding a vehicle that meets my criteria ! Not only once but twice he has helped me pick the perfect car for me
aLWAYS EXCELLENT SERVICE.
Great customer service
We love the car, and I'm glad I could help my sister out.