Customer Testimonials

Being from out of town the service team went above and beyond to get a tire replacement for me using my tire warranty. I appreciate this whole place, an actual person answers the phone, it’s clean and all staff friendly.

Douglass Volkswagen did a fantastic Job! My service was completed fast, and they also helped me patch a tire, that was low. It had a nail that I didn't even know was there.

I needed an oil and air filter change. Douglas VW was able to accomplish that. Customer Service is always polite and patient. The waiting area is efficient, clean, and quiet. I was able to work while waiting for my vehicle. I marked down because the website appointment function was not working, however calling the service department and scheduling was straightforward and easy. Also, employees were have an inappropriate personal conversation in the waiting area.

Douglass Volkswagen did a great job on being very welcoming and patient. Customer service was great so I rated a 5 star.

They went above and beyond. Not only did they work with my schedule and got my car back to me sooner then expected, they returned my car to me in better condition (the exterior was cleaner than when I dropped it off)

Wonderful buying experience

From start to finish at Douglass VW it was a pleasant experience. Ken, our salesman exceeded every one of ours needs. Ken’s professionalism, knowledge of the vehicles and customer service skills sets the standards all others should strive to meet. We have purchased our 3rd VW from this dealership always leaving with an amazing experience , a more than fairly priced vehicle and a true driving machine ! We will be back for our 4th VW when it’s time !

Joseph Pulliam and all of the team at Douglass Volkswagen were far above par and beyond my expectations! I have never been through a better car buying experience. Ever! I applaud the team, and this dealership, and will recommend to family and friends to purchase here.

After visiting multiple dealerships and dealing with multiple unprofessional salesman, I wish i would have came here first. Joseph at Mazda was super helpful and exceeded my expectations for a salesman. Overall i am very satisfied with my experience and purchase.

Angie was very kind and helpful. Everything went smoothly as they tried to work with my situation. 10/10.

By far the easiest buying experience. Pete was so sweet, helpful, and genuinely wanted what was best for me and my fiancé. When we went to pick up the car unfortunately Pete couldn’t be there due to personal reasons, but the guys that filled in for him (Travis and Miller) were just as sweet and personable as Pete. If you’re looking to buy a Volkswagen please please please go with Douglass Volkswagen!! Thank you to everyone that helped us, we appreciate y’all! Thanks and Gig’em! ❤️

Miller was great to work with! Made it a quick and easy process! Will definitely be using them again!

Everyone there was very nice and helpful. Henry was a super salesmen..Thank you Henry!

Ken was an excellent salesman. Not sure what I really wanted, he totally sold me on my new car. Very kind, listened, remembered our conversation three days later, and knowledgeable. Highly recommend working with Ken!!

The service manager Chris handled our vehicle and did a fantastic job. We had our oil plug stripped out from another mechanic drilling it in too tightly. We were told that if they had problems getting it out then we would have to get a new oil pan. Chris was very upfront with the potential issues we would face and the price it would cost in the different scenarios. Rather than taking the opportunity to try and sell extra services or even the worst case scenario - a new oil pan (which I thought was a real possibility) they were ...

Henry Garza was very professional and provided exactly what I needed at a good price!

My visit was to the repair shop was very well organized clean the Personnel me and the mechanics will always busy working on cars when they get done with one they start on another one don't seem like there was a lot of ways to time and I was very impressed with the professionalism and really enjoy Nicholas Smith that I think was a shop foreman

Great experience. Especially, our salesman, Miller. He made everything go smoothly and helped us find exactly what we needed

We brought my daughter's Tiguan in on a Saturday & it wasn't going to get looked at until Thursday because they were backed up, but the service manager Frank, was kind enough to look at her car, & if it was a quick fix, he said he'd get it done so she could come home for Christmas. Frank was amazing & took great care of us! Luckily it just needed a battery. He called & said it'd be ready for pickup before they closed on Monday. I appreciated his care & attention!!! 5 stars for sure!

So far my experience here has been good. When I need an oil change I have manage to get it serviced within the same week. Since being here, the staff is friendly and responsive to my questions or concerns. Also if you are looking for VW merchandise they do offer shirts, mugs etc for purchase. Their waiting area is always clean and they have coffee and waters for guest in the waiting area. When it comes to parts and repair, do your research before coming so you do not spend too much on labor and repair. It can be pricy ...

My sister recently purchased her first vehicle from Peter. Although I was just there for moral support, Peter made the process very easy and fast. Peter took the time to explain all the details and ensured my sister was confident in her decision without being the “typical salesman”. When I need to purchase my next vehicle, I will definitely be calling Peter first! He’s the best!

If you need a new car, Peter is the guy to see! He and his sales manager, Travis, made the buying process quick and easy. He is communicative and personable- all around a pleasure to do business with. This was our first car buying experience with Peter, but it definitely won't be our last!

I’ve purchased a few vehicles from Douglas Volkswagen/Mazda and every time they did an amazing job that went above and beyond my expectations! Angie will treat you right! No pressure sales!!! She made the experience wonderful! And Travis (sales manager) is very down to earth and will break everything down so you can understand step by step the buying process. They truly are “the home of the nice guys”! Would highly recommend giving them a shot to earn your business. They have a great selection of new and pre owned vehicles! Can’t go wrong!

We had an awesome experience with Angie and Travis. They are very nice and helpful. We definitely recommend them. 👌

Henry and the rest of the staff were great. They were not pushy. They were very patient with us as we worked through the decision process with this process. Thank you!!

Travis was the best car salesman I've ever worked with. It was like hanging out with friend! He made the entire process fun and easy. I can't thank him enough! If you're looking to buy a car, work with Travis at Douglass Volkswagen/Mazda!

Great place, friendly and works with the customers to purchase a vehicle.😄

Brady and the team at Douglass Volkswagen & Mazda were amazing! I purchased a Volkswagen Tiguan and the process was very quick and easy! Highly recommend this dealership if you’re looking for a laid back but professional experience. Loving my tiguan!! Later edit: Be sure to request paperwork/payment information the day of signing. I unfortunately had to constantly check in for any and all information regarding my purchase and took almost 2 months before anything got sent.

Had a great experience with Joseph. Best car buying experience yet!

I worked with Joseph. He made the car buying experience so smooth and easy! I walked in knowing exactly which car I wanted and drove it off the lot just a few hours later. Thank you Jospeh!

For our first time buying a used vehicle out of state, sight-unseen, we are so happy we bought from the Nice Guys at Douglass. From the straight forward condition report and pricing model to the patience and helpfulness shown by our salesman Joseph, we are very pleased with our purchase. Closed the deal on Tuesday and the vehicle arrived in PA on Saturday morning! Highly recommend the team at Douglass.

Let me just say.... if you want honesty with a mixture of genuine commitment with sincere interest in a person's situation... Dane Goddard and the team at Douglas Volkswagen should be your choice. These people get the job done....

Peter was really helpful and got me in and out as quick as possible. Great service 👍👍

Brady and the staff was awesome and figured out a way to get us the car we wanted. This is my 3rd Volkswagen with them and will continue to be a Volkswagen customer for life!!!

We had a great experience with Douglass Volkswagen. Our salesman was very helpful with everything and answered all our questions we had for him.I highly recommend this dealership. Thanks to Peter for helping us.

My wife and I were impressed with how much Douglass Automotive lives up to their name as “Home of the Nice Guys.” Peter Royall was helpful for us, not pressuring us into purchasing our vehicle, and clearly broke down the cost of the car. I’d recommend this dealership to the people we know!

I'm in love with the truck the bank and I purchased earlier this month. Call Miller to help you find your dream car!

Great service dept!

Peter royall made buying a new ride ultimately easy, this was my first new ride and I thought it was going to be hard, however peter made it pain free

My experience with Douglass Nissan today was Extraordinary! Angie, my sales lady never ceased to amaze me with her energy ideas and experience. I highly recommend finding the vehicle of your choice at Douglass Nissan College Station! Gig’em!

Honestly this was one of the best car buying experiences ever. I’ve had many people try to take advantage of me because of my younger age but Peter made it smooth and made sure to keep his word with everything he told me. He was kind and helped me get the best deal possible even during this hard time. The finance guy, Elliot I believe was his name, didn’t pressure me into buying anything and whenever I declined he still stayed as kind as possible to me. Everything was explained in detail about the process since I am ...

Peter was great to work with. He made my shopping experience uncomplicated and he was very knowledgeable. Highly recommend when you are in the market for a new car.

Dane, Joseph and Chance very professional and courteous welcoming me as a Customer. They all delivered on Customer Service upon initial contact through purchase providing info accurately & timely and simply had a straight forward, no nonsense approach. Vehicle purchases had a fair market value in the current “low inventory” marketplace. I’m a Houston customer, was worth the visit to Bryan. Highly recommended.

From noticing my car to signing the papers, this was an incredible experience! Douglass Volkswagen and Mazda have an outstanding team with a friendly and family style atmosphere. As a first time buyer, it couldn’t have gone any smoother. Thank you to Angie S. and thank you to Eli T. and the rest of the family up there! Couldn’t be happier with my first new car!

Angie was knowledgeable and incredibly helpful, but NO pressure! I traveled all the way from Alabama to buy my car here! Long drive home, but worth every mile!!

Had a great experience trading in my car today. Miller & Peter were very helpful!

I drive an extra 30 minutes just to come here! Very honest and helpful.

Douglass VW always takes such good care of us - in the service department, and the sales department! So thankful for Virginia & Ken for making sure we have the perfect vehicle and keeping it in tip top shape!

I’ve had the pleasure of dealing with Douglass Volkswagen a few times and every time has been an awesome experience. They make the whole process of buying a car super easy and “painless” lol shoutout to Ken Frank at the Douglass Volkswagen in the Bryan/College Station area. He was super helpful and just an all around great guy.

I spoke with Peter about getting into a new vehicle. I had to delay my time frame by 2 weeks but when I came in he helped me narrow my search down to one vehicle and made the buying process SUPER easy. I would highly recommend working with Peter.

It was great we had an amazing experience. Peter was very knowledgeable, helpful, and helped us get a great deal. Highly recommend would come again 👍🏾

I recently leased a new car for my daughter through Peter Royall at Douglass Mazda Volkswagen. Courteous, prompt and honest. And even a nicer guy in person. You’ll be pleased to work with him should you decide to pursue one of their vehicles.

Brady was awesome! Answered all of our questions and got not only me a great deal, but my mother as well.

Above and beyond. Ken and Travis are people that will change your perception of car salesmen in a good way. In a time when HAVING TO buy a new car was not the best time, they made it less stressful and easy to work with.

Best car dealership I’ve ever dealt with. They make car buying enjoyable! Everyone is so friendly and knowledgeable. Angie and Dane are the best to work with. This is my 3rd vehicle to buy from that dynamic duo.

Travis Greer was absolutely outstanding with our questions. He was patient and willing to go above and beyond answering all of my questions. He helped me find the absolute perfect car for my wife and never once made me feel like i was rushed. I will always purchase from him and recommend all of my friends and family. If you want a true family owned and family oriented dealership experience then come here! Don't even second guess. Even if you pay a little more the service is worth it.... too many dealerships out there that are cut throat and ...

So quick and great customer service!

My husband and I worked with Angie and Elliot through our car buying and hunting process, and they were fantastic! They worked so hard to get us the car we wanted (which we know wasn't easy in the current market), and took such good care of us. Angie was amazing with our 2yo as well, which was a huge plus! We had a great experience with Douglas VW and can't recommend them enough!

I love my new Atlas! It is the perfect size for hauling around kids without the minivan vibes. Thank you Douglass Volkswagen for helping me find the perfect vehicle to meet my needs. #coolmom

I went in for a oil change. When I picked up my vehicle I noticed they had vacuumed the inside and cleaned the inside of my windshield. Doing a little more goes a long way! Thank you!

Peter was hands down amazing!!! I love my new car!!! Fantastic customer service felt like family!!! #jetta #douglass #volkswagen

Workers I dealt with was super nice. Especially Ms. Kerala. They gave me a very nice offer on my car, even though I wasn't able to take the offer

Peter was a great sales person. He was very informative. He had a great personality!! He was helpful and not pushy. We had a wonderful experience!!!

The service department is top notch! They are always nice, professional, and caring. They are always working hard! I appreciate them and the technicians.

Easily the easiest car purchasing experience that I’ve had in my life. Dane, their GM, was extremely helpful in making my upgrade come to Fruition. Sales Consultant, Peter, was nothing but professional and friendly throughout the entire interaction. Choose Douglass For Your Next Vehicle!

I’m so grateful for the staff at Douglass Volkswagen. Chance was my salesman and he was great! It was obvious that he, and everyone else at Douglass, weren’t in it just to make a sale. He was so patient with me in the car buying process (he worked with me for MONTHS while I decided what I wanted) and I’m so grateful for his knowledge and time. From reception to management, everyone was so nice and attentive. Thank you Chance, and everyone at Douglass for never making me feel pressured, and making sure I was totally happy ...

I really appreciated the low pressure approach of the sales team. Peter listened to what we were looking for and gave us solid options from what he had available. The finances were clear without surprises. I would recommend working with them.

The team at Douglass VW made our car buying experience great! They listened to our needs and delivered! Kudos to their sales associate Peter Royal

Best overall experience I have ever had was at Douglass Volkswagen! Peter did an amazing job of assisting us from day one. Until we chose the right car for us. Super knowledgeable, not pushy. Great guy and cared about what we wanted. We truly enjoyed working with him. We never felt like we were being rushed. This was the most professional, car buying experience we have ever had. Peter went above and beyond for us. We could not be happier with our new Atlas. We highly recommend Peter and his team. If your looking for the right car and a ...

Just bought a new Passat at Douglas Volkswagen and it was the best car buying experience I have had. Angie and Dane were so friendly and accommodating. They both went way above and beyond to get us in our car today. We can’t thank you guys enough. We are so excited.

Very friendly staff we just didn't find what we are looking for an SUV midsize comfortable and good leg room and low enough.

Great service! Peter did an amazing job with every aspect of the transaction!