Customer Testimonials
Wesley and Eli are really great people to work with. They were really welcoming and helped me throughout the purchase process and made it seamless. I would definitely recommend them to anyone who’s looking to get a VW around the Bryan/College station area.
(Translated by Google) My favorite place for oil changes and car service. The staff is very friendly. (Original) Mi lugar favorito para cambios de aceite y servicio de automobil el personal es muy amable
Chris is awesome in service and Dane is great! 2nd vehicle in the past 6 years!
Felipe and Douglas Volkswagen service department is awesome.
Thanks a for a great and seamless purchase experience! Special thanks to Angie who was extremely helpful and friendly thoughout the process.
The best dealership in town! Wonderful people amazing customer service!
Nathan went above and beyond for me so he could get me into the car I wanted!! The customer service and care the employees have here makes me want to never shop anywhere else. It also speaks volume that the owner of the store is always there making sure the best deals are being made and that the customers are always walking away happy!
Nathan and the team at douglass vw were very helpful in my new car purchase. Nathan went above and beyond to answer all my questions and is a genuine car guy.
Nathaniel at Douglass Mazda did an outstanding job working with us to purchase a 2025 CX-90. Thank you for making the process enjoyable.
The service staff is always great to work with! I’ve worked with Chris for the last three years that I’ve owned multiple VWs, and he has always ensured my vehicles are taken care of. The rest of the dealership staff is fantastic and always makes coming in a great experience.
We had a great experience buying from them! The sales manager, Travis, was honest and straightforward. I've bought many vehicles in the past, but never had such a wonderful transaction with any other dealerships. We'll be back!
I have the greatest service consultant. Chris always takes care of me when I have service on my car.
Buying my first VW vehicle at Douglass Volkswagen far exceeded my expectations. This level of service is very hard to come by. Ken patiently walked me through all of the features thoroughly before the test drive, during, and again after I bought my car. Everyone was very knowledgeable and pleasant. I was comfortable the entire time from the test drive, through the buying process, to driving my new car off the lot. I'm very happy with my new 2025 Atlas. I'm trusting I will get the same treatment during my servicing appointments. Thank you, Ken and Douglass Team!
I purchased a GTI from Douglass Volkswagen a few days ago and the experience was wonderful. I live about 100 miles from the dealership and was calling around to all the VW dealerships within a 3 hour drive of our house. I spoke with one of the managers, Travis and he was just amazing from the first call through all the follow-up emails over the next 2 days. He was extremely transparent on everything and represented the dealership and VW brand very well. They provided a fair and competitive price on the GTI I bought and I will recommend them to all friends ... Read More Google - Nov 9, 2024
The car buying experience with Douglass Mazda Volkswagen, was very pleasant and my salesperson Henry was Awesome to work with.
Very nice all around buying experience with the assistance of Peter Royall. Royall is knowledgeable in all areas of a vehicle purchase and was so easy to work with it. Thank you
I would like to say that my sales person (Angie) were very helpful, friendly, knowledgeable and made sure that I was happy with my purchase.
I told her that I was traveling from Austin, Texas to look at the 2020 Toyota Tundra 1794, that they had on their lot and wanted her to do a walk around.
She went out of her way and sent me a video. Also, she assured me that the vehicle was in excellent condition. Believe me, it was and she was very honest.
I have been to many dealerships and purchased over 137 cars. The staff stands out ... Read More Google - Oct 10, 2024
Had a good experience there bought a used car there then had it put in shop and was given a loaner car nice people to deal with
We drove from Waco to this dealership and we are so thankful we did! Right away we were greeted by Peter, he was friendly and very helpful. He had so much knowledge about the Atlas and taught us how to use everything about the car. When we decided to buy it Peter and his manager Eli worked so hard to get us into the Atlas and came up with the perfect deal for us! They were so excited for us and absolutely made sure we were taken care of. They made the long, horrible car buying process into a quick, ... Read More Google - Oct 6, 2024
Absolutely love the buying experience at Douglass Mazda VW. Super easy and didn’t feel pressured to buy Angie and the whole team were amazing! They make you feel like you are family.
This dealership is a pleasure to work with. We went to multiple other dealerships that were difficult and pushy. They treat you like a friend here and are willing to work with you every step of the way. Ask for Peter Royall, he is amazing and very kind. He made the whole process easy and enjoyable!
Had an amazing experience with Nathan Wages! I was super picky and was on the hunt for a specific model/ trim package/ color combo. After some not so great experiences at other dealerships, I reached out to this dealership, despite me being located pretty far from Bryan. Nathan walked me through the entire process and never stopped vouching for me and fighting for me to get my dream car. Just got my keys and am in love with my new Atlas Cross Sport. Thank you to Nathan and the dealership for all their help!!!
Could not have had a better experience! Joseph Pulliam is easy, laid back and just a super nice guy! Go buy from him!!!
Great place. I went by yesterday to have my tire pressure checked and to have the computer reset in my car. I don't know her name but she sit at the 1st computer/desk when you walk in for service. She not only did what I went there for but she also replaced the battery in my remote and ran my vehicle through the wash. I'm so glad I have such a great place to take my car for service and everything else. Thank you so much for the excellent service.
Anthony went over an beyond to get me in a new car. Thanks everyone their.
Super nice employees and comfortable atmosphere. Very helpful and willing to work!
Very knowledgeable and Friendly.
Nathan (the salesperson) was very helpful and understanding of our needs and preferences. The dealership helped us choose an option suitable for our family. We needed a car sooner than later and they delivered within a short span of time. Thank you Douglass Mazda!
Amazing staff, very clean and well put with amazing options, nate and autumn were so kind and helpful during the whole process, definitely reccomend!
The interest rates are to high, but the customer service is phenomenal.
I asked for a time of day that the service could be performed while I waited. The total duration of the service was about 1 hour that I was pleased with.
The service staff was understanding and super helpful with great communication
Everything was great. One of best services ever
Bought our first family car with the help of Joseph. He was so helpful in working with us, answering all our questions and working with our budget. Great experience!
Conroe, was booked up and we wanted to see more about your location.
Very prompt in response, and they take of any Volkswagen customers irrespective of which dealer we get the car from. That's really impressive
The whole team did everything they could do for a great outcome during an unforeseen vehicle issue. Our family is very happy and grateful for Angie, Chris, and their GM
My husband and I enjoyed our buying experience from Douglass Volkswagen immensely! Millers was wonderful and helped us identify the perfect car for our growing family. We would buy from here again for sure!
Great service from the mechanics and my initial impressions.
Dane and Peter made the entire process of finding the right car and buying it super easy and enjoyable.
Easily the best vehicle buying experience we have had. Shout out to Kenneth Frank for making everything so simple. He knows the vehicles from front to back. Told him exactly what we were after and what we wanted to spend, he then showed us a few models that fit the bill. We made our choice. Paperwork took less than 30 minutes and we were out the door. Thanks again for getting us into a new vehicle that’s going to make road trips easier with our new baby that’s on the way!!!!
Customer Service Department was so courteous
Welcoming environment and personnel; prompt and quality serviced provided.
A+ grade for Kenneth Frank at Douglass Volkswagen!
Ken made my car buying experience an absolute pleasure! I walked into Douglass Volkswagen feeling discouraged after having been to another dealership that didn't have what I wanted yet still tried to push me into a sale. Ken, however, was easy going. He greeted me warmly and put me at ease right away.
He had already pulled the car I was interested in because we were from Houston, so there was NO waiting to test drive. He didn't even need my driver's license upfront. He showed us a nice ... Read More Google - Mar 5, 2024
Angie is the best!
Miller was awesome!!!! Made sure to get me in my vehicle the same day. They have outstanding customer service. I highly recommend going here to get your next vehicle.
The customer service was phenomenal. I didn’t feel pushed or rushed. It seemed like every car that I wanted was out of my expected price range. This didn’t stop Miller or his team from helping me. I’ve had many salesmen brush me off after they couldn’t get what “they” wanted. Great service, great people!
Great team, made us feel at home and confident in our purchase. The vehicle was in immaculate condition and the entire process was smooth and easy.
I had a great experience purchasing my 2024 VW Atlas! My salesman, Peter went above and beyond to make sure I could see (he pulled each car out) and compare each car options I was interested in. He wasn’t a “pushy” salesman at all and let the car (that’ I love!) speak for its self. I highly recommend this dealership and Peter for your first or next VW purchase. This was my first VW purchase.
Very professional loved it
Square deal class A My blessings and gratitude to this car dealership for helping me change my life! Extra Thanks to managers Miller * Dane
Very satisfied.
Great service.
Very well pleased with your service...
This was a good experience, there was not game playing. I said I wanted more for my car and they did. Plus by time I added up that I will probably need tires and batteries. But they through in free Sirius for 3 months, free oil change up to 30,000. Good thing, my car payment only went up $35 and my insurance dropped due to the new safety features. So both of us were happy and Angie was great and explained all the new bells and whistles along with getting my phone paired and loading up Apple play Oh, and Mr Grumpy the ... Read More Google - Jan 23, 2024
The staff was not quite friendly and did not communicate well. I needed to call him back after he promised to inform me a status of my car repair.
I have bought 4 cars from the Douglass Auto Group and it's always a great experience. The service department goes above and beyond, has great customer service and it's always a pleasure working with Chris!
Truly Home of the Nice Guys! Everyone we saw even in passing was nice and friendly. We felt like everyone listened to us.
Pleasure to work with
I was very pleased with the staff and service
We had an outstanding experience working with Peter when purchasing our Volkswagen Atlas. His communication was top-notch, ensuring a seamless process from start to finish. Peter's friendly demeanor and professionalism made the car-buying journey enjoyable and stress-free. He was incredibly easy to work with, addressing our concerns promptly and guiding us through every step. His knowledge and expertise were evident, making us confident in our decision. If you're in the market for a new car and value excellent customer service, Peter is the go-to person. Highly recommend!
Just had a wonderful and quick experience with our first atlas purchase! I normally hate car shopping but Angie and Eli made it fast and painless!! Definitely getting our next car at Douglas VW!!
Highly recommend buying a vehicle here. Just purchased a 2024 VW Taos and the salesman Peter Royall was so friendly and helpful and not pushy like most car dealerships. He was also very knowledgeable about the vehicle I was purchasing and answered all our questions. The GM Dane Goddard was also very friendly and not pushy when he came out to talk to us and helped get us a good deal.
Great customer service
Jose is a great salesman. We enjoyed the low key, no pressure, friendly service. Works highly recommend.
Staff is friendly and service is prompt and thorough
Communication was good at first. Was told the car would be ready on Tues. It wasn't and never heard any updates. Had to ask about it. Then told it would be first thing in the morning on Wed. Never heard anything and had to reach out again midday Wed
Quick and easy oil change on a Saturday morning, came in without an appointment and left with no issues.
Our experience really centers around Ken Frank. My profession took me from Georgetown, Tx to College Station for a loan closing. What began as a business transaction ended in us just checking out vehicles there in the area. Never was a Volkswagen on our radar. As we were looking at options online during lunch, a kind waitress suggested that we just ride in a Volkswagen. As luck would have it, a dealership was on our way as we began to drive through Bryan. We stopped. Began walking the lot. A few minutes later, Ken came out. After spending about an ... Read More Google - Nov 11, 2023
Service department is outstanding and very accommodating to our schedule. Chris kept me informed throughout the process of the replacement of the water pump in our 2017 VW Jetta including getting the approval on the APEX warranty. Douglass VW will always be our service group of choice for any issues with the Jetta. Thank you to everyone!
Im not sure if it was a management change but this time around It was beyond I expected . Really awesome Job!!
This has been the Very best experience I’ve ever had buying a car. Douglas Volkswagen is top notch in every area. Honesty, integrity, work hard for their customers. The first dealership I’ve dealt with that won’t take advantage. I felt like they cared from the first day I walked in and they do, very professional. They took an impossible situation and made it work. I will forever buy my cars through Douglas Volkswagen. So many perks on top of everything the dealership already does for their customers. If you’re looking for the very best honest dealership, ... Read More Google - Oct 25, 2023
Great deals at the lot
Experience was fast and efficient did not have an appointment still was in and out withing an hr i spoke with the same girl on the girl that helped me at the desk she was very professional and made the experience a great one
Angie was my saleswoman, and we worked directly with her and GM Dane Goddard for the purchase of this vehicle. They were both gracious, courteous, and extremely professional. The level of customer service you do not expect from a car dealership these days.
Good service, very fast
Salesman need to improve communication skills.
I'm from Germany and I know all about my vdubs! I've been a loyal Volkswagen purchaser and driver ever since I had a license 15 years ago. I had some issues after purchasing a car from Douglas Volkswagen and contacted the dealership to help resolved those issues. The dealership went above and beyond to help me resolve those issues. The car I purchased is equipped with all the bells and whistles that make driving exciting and exhilarating!! Not to mention the color I was able to choose from is quite rare and stands out from all the other cars ... Read More Google - Sep 19, 2023
Kenneth was hands down one of the best salesmen I have dealt with. He didn't try to force me into anything , he didn't talk my ear off about useless information. He just let me test drive the cars , gave me details about features. Deffinatly recommend anyone to give him a chance !
Amazing dealership!! Super friendly and helpful staff!