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Staff is friendly and service is prompt and thorough
Communication was good at first. Was told the car would be ready on Tues. It wasn't and never heard any updates. Had to ask about it. Then told it would be first thing in the morning on Wed. Never heard anything and had to reach out again midday Wed
Quick and easy oil change on a Saturday morning, came in without an appointment and left with no issues.
Our experience really centers around Ken Frank. My profession took me from Georgetown, Tx to College Station for a loan closing. What began as a business transaction ended in us just checking out vehicles there in the area. Never was a Volkswagen on our radar. As we were looking at options online during lunch, a kind waitress suggested that we just ride in a Volkswagen. As luck would have it, a dealership was on our way as we began to drive through Bryan. We stopped. Began walking the lot. A few minutes later, Ken came out. After spending about an ...
Service department is outstanding and very accommodating to our schedule. Chris kept me informed throughout the process of the replacement of the water pump in our 2017 VW Jetta including getting the approval on the APEX warranty. Douglass VW will always be our service group of choice for any issues with the Jetta. Thank you to everyone!
Im not sure if it was a management change but this time around It was beyond I expected . Really awesome Job!!
Douglass Volkswagen in Bryan, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling us.
If you’d like to see a vehicle in person, click on Contact Us for step-by-step driving instructions to our site, or give us a call. We’ve proudly served the greater College Station, Huntsville, Temple, Conroe, Brenham, Texas Areas and we look forward to serving you!