Being from out of town the service team went above and beyond to get a tire replacement for me using my tire warranty. I appreciate this whole place, an actual person answers the phone, it’s clean and all staff friendly.

Douglass Volkswagen did a fantastic Job! My service was completed fast, and they also helped me patch a tire, that was low. It had a nail that I didn't even know was there.

I needed an oil and air filter change. Douglas VW was able to accomplish that. Customer Service is always polite and patient. The waiting area is efficient, clean, and quiet. I was able to work while waiting for my vehicle. I marked down because the website appointment function was not working, however calling the service department and scheduling was straightforward and easy. Also, employees were have an inappropriate personal conversation in the waiting area.

Douglass Volkswagen did a great job on being very welcoming and patient. Customer service was great so I rated a 5 star.

They went above and beyond. Not only did they work with my schedule and got my car back to me sooner then expected, they returned my car to me in better condition (the exterior was cleaner than when I dropped it off)

Wonderful buying experience

From start to finish at Douglass VW it was a pleasant experience. Ken, our salesman exceeded every one of ours needs. Ken’s professionalism, knowledge of the vehicles and customer service skills sets the standards all others should strive to meet. We have purchased our 3rd VW from this dealership always leaving with an amazing experience , a more than fairly priced vehicle and a true driving machine ! We will be back for our 4th VW when it’s time !

Joseph Pulliam and all of the team at Douglass Volkswagen were far above par and beyond my expectations! I have never been through a better car buying experience. Ever! I applaud the team, and this dealership, and will recommend to family and friends to purchase here.